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Request Tracker Alternatives
Similar projects and alternatives to Request Tracker
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sso-wall-of-shame
A list of vendors that treat single sign-on as a luxury feature, not a core security requirement.
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osTicket
The osTicket open source ticketing system official project repository, for versions 1.8 and later
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InfluxDB
Power Real-Time Data Analytics at Scale. Get real-time insights from all types of time series data with InfluxDB. Ingest, query, and analyze billions of data points in real-time with unbounded cardinality.
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OTRS
Discontinued ((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality.
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Bugzilla
Official repository for the Bugzilla bug tracking system. Report bugs to https://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla&format=__default__ . Main website:
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SaaSHub
SaaSHub - Software Alternatives and Reviews. SaaSHub helps you find the best software and product alternatives
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Cerb
Cerb brings order to a busy team inbox with bot powered email management and workflow automation. Used by thousands of teams for 15+ years. For production, use: https://github.com/cerb/cerb-release/
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FreeScout
FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
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roundup
Mirror of http://hg.code.sf.net/p/roundup/code -- used for CI. Please visit https://issues.roundup-tracker.org to find starter issues or log new issues.
NOTE:
The number of mentions on this list indicates mentions on common posts plus user suggested alternatives.
Hence, a higher number means a better Request Tracker alternative or higher similarity.
Request Tracker reviews and mentions
Posts with mentions or reviews of Request Tracker.
We have used some of these posts to build our list of alternatives
and similar projects. The last one was on 2022-09-07.
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I don't want to fill out your contact form
> Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email.
This list is missing the classic, and still excellent, Request Tracker.
https://bestpractical.com/request-tracker
https://github.com/bestpractical/rt
(I have no affiliation, and I’ve only ever interacted with it from the request-submitting side. But it’s always been straightforward and rock-solid, and it’s worth something the the same system has worked continuously for apparently 20 years. And it’s flexible enough that I once worked with a small institution that wired up Request Tracker for submitting jobs to a large-format printer.)
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Hello I have a quick question. I have started in a new company where I am the only IT Admin. Need advice on ticketing/call management system
https://github.com/bestpractical/rt - but i have to say, this is one area where investing really, really helps your productivity.
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Are people interested in using and contributing to an open-source software similar to Atlassian JIRA?
I would start by looking at RT https://github.com/bestpractical/rt
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Which ticket system do you use?
Request Tracker is pretty nice, and they don't charge by the user. Is open source and have paid support if the C-level's want/need that. They do either "cloud" hosting or you can host it yourself.
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A note from our sponsor - SaaSHub
www.saashub.com | 7 May 2024
Stats
Basic Request Tracker repo stats
4
860
9.6
6 days ago
bestpractical/rt is an open source project licensed under GNU General Public License v3.0 only which is an OSI approved license.
Request Tracker is marked as "self-hosted". This means that it can be used as a standalone application on its own.
The primary programming language of Request Tracker is Perl.
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