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osTicket Alternatives
Similar projects and alternatives to osTicket
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SaaSHub
SaaSHub - Software Alternatives and Reviews. SaaSHub helps you find the best software and product alternatives
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Mattermost
Mattermost is an open source platform for secure collaboration across the entire software development lifecycle..
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Matomo
Empowering People Ethically 🚀 — Matomo is hiring! Join us → https://matomo.org/jobs Matomo is the leading open-source alternative to Google Analytics, giving you complete control and built-in privacy. Easily collect, visualise, and analyse data from websites & apps. Star us on GitHub ⭐️ – Pull Requests welcome!
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Zulip
Zulip server and web application. Open-source team chat that helps teams stay productive and focused.
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Wekan
The Open Source kanban, built with Meteor. GitHub issues/PRs are only for FLOSS Developers, not for support, support is at https://wekan.fi/commercial-support/ . New English strings for new features at imports/i18n/data/en.i18n.json . Non-English translations at https://app.transifex.com/wekan/wekan only.
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GoAccess
GoAccess is a real-time web log analyzer and interactive viewer that runs in a terminal in *nix systems or through your browser.
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GLPI
GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
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FreeScout
FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
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OTRS
Discontinued ((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality.
NOTE:
The number of mentions on this list indicates mentions on common posts plus user suggested alternatives.
Hence, a higher number means a better osTicket alternative or higher similarity.
osTicket discussion
osTicket reviews and mentions
Posts with mentions or reviews of osTicket.
We have used some of these posts to build our list of alternatives
and similar projects. The last one was on 2025-05-19.
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6 Best Open-Source Ticketing Systems for 2025
🔗 GitHub: https://github.com/osTicket/osTicket
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The 50 best open-source alternatives to popular SaaS software
GitHub: osTicket GitHub Repository
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List of your reverse proxied services
OsTicket as Ticket System
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Ask HN: Helpdesk/ticketing software for small SaaS company
You can try osTicket https://osticket.com
The UI is very tho dated, but we're working on a rewrite with modern UI.
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Looking for a ticketing system
Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need.
- Affordable multi channel support ?
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Help tickets
we use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free.
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I would like to find a free software for tickets in my household
Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to write up a quick guide for installing osTicket specifically for whatever version of Ubuntu you're on, cause at least on Debian I had to go track down the requisite PHP version.
- Tailor, Cobbler, Repair Ticketing System Recommendations
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MSP opensource ticketing tool -ITSM
GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA.
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A note from our sponsor - SaaSHub
www.saashub.com | 12 Jun 2026
Stats
Basic osTicket repo stats
69
3,787
7.6
4 months ago
osTicket/osTicket is an open source project licensed under GNU General Public License v3.0 only which is an OSI approved license.
osTicket is marked as "self-hosted". This means that it can be used as a standalone application on its own.
The primary programming language of osTicket is PHP.
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