osTicket
The osTicket open source ticketing system official project repository, for versions 1.8 and later (by osTicket)
FreeScout
FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative) (by freescout-help-desk)
| osTicket | FreeScout | |
|---|---|---|
| 69 | 36 | |
| 3,450 | 3,604 | |
| 1.1% | 2.3% | |
| 8.4 | 9.7 | |
| 5 months ago | 7 days ago | |
| PHP | PHP | |
| GNU General Public License v3.0 only | GNU Affero General Public License v3.0 |
The number of mentions indicates the total number of mentions that we've tracked plus the number of user suggested alternatives.
Stars - the number of stars that a project has on GitHub. Growth - month over month growth in stars.
Activity is a relative number indicating how actively a project is being developed. Recent commits have higher weight than older ones.
For example, an activity of 9.0 indicates that a project is amongst the top 10% of the most actively developed projects that we are tracking.
Stars - the number of stars that a project has on GitHub. Growth - month over month growth in stars.
Activity is a relative number indicating how actively a project is being developed. Recent commits have higher weight than older ones.
For example, an activity of 9.0 indicates that a project is amongst the top 10% of the most actively developed projects that we are tracking.
osTicket
Posts with mentions or reviews of osTicket.
We have used some of these posts to build our list of alternatives
and similar projects. The last one was on 2025-05-19.
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6 Best Open-Source Ticketing Systems for 2025
🔗 GitHub: https://github.com/osTicket/osTicket
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The 50 best open-source alternatives to popular SaaS software
GitHub: osTicket GitHub Repository
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List of your reverse proxied services
OsTicket as Ticket System
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Ask HN: Helpdesk/ticketing software for small SaaS company
You can try osTicket https://osticket.com
The UI is very tho dated, but we're working on a rewrite with modern UI.
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Looking for a ticketing system
Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need.
- Affordable multi channel support ?
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Help tickets
we use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free.
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I would like to find a free software for tickets in my household
Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to write up a quick guide for installing osTicket specifically for whatever version of Ubuntu you're on, cause at least on Debian I had to go track down the requisite PHP version.
- Tailor, Cobbler, Repair Ticketing System Recommendations
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MSP opensource ticketing tool -ITSM
GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA.
FreeScout
Posts with mentions or reviews of FreeScout.
We have used some of these posts to build our list of alternatives
and similar projects. The last one was on 2025-05-19.
-
6 Best Open-Source Ticketing Systems for 2025
🔗 Website: https://freescout.net/
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Show HN: Libredesk – open-source customer support desk. Single binary app
Surprised no one has mentioned FreeScout. It's a solid open-source helpdesk: https://freescout.net/.
They have cheap, one-time purchase plugins. Happy to pay a bit to keep the project sustainable.
I'd love to see an open-source Trello alternative that as well. There are a few out there, but nothing that seems actively maintained.
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I Created API Docs for 5 Open-source Projects Within 10 Minutes
Freescout: FreeScout is the super lightweight and powerful free open source help desk and shared inbox built with PHP (Laravel framework).
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Yet another hepdesk ticket post...
I think FreeScout is going to be something to consider.
- An open-source ticketing system
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IT Pro Tuesday #251 - Git UI, Fiber Training, Infosec News & More
FreeScout is an open-source, self-hosted version of HelpScout that offers complete privacy and control through a PHP/MySQL application that's easy to deploy. This powerful-yet-lightweight help desk and shared inbox can serve as a nice free alternative to Zendesk/HelpScout for providing efficient customer support. troubleshootmertr recommends it "for ticketing."
- Ticketing system recommendations
- Free open source ticketing system I can keep safe offline.
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Best IT ticketing management system out there
I know this gets some hate for not being "pure" open source, but I'm a massive fan of FreeScout (https://freescout.net/). The core is open source, with add-ons you can purchase (one-time purchase per domain).
- Implement a real ticket system, a basic one or none for a tiny company with one admin?
What are some alternatives?
When comparing osTicket and FreeScout you can also consider the following projects:
Zammad - Zammad is a web based open source helpdesk/customer support system
Request Tracker - Request Tracker, an enterprise-grade issue tracking system
OpenSupports - OpenSupports is a simple and beautiful open source ticket system
OTRS - ((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality.
Cachet - 🚦 Cachet, the open-source, self-hosted status page system.