MSP opensource ticketing tool -ITSM

This page summarizes the projects mentioned and recommended in the original post on /r/msp
Ticketing Helpdesk Money, Budgeting and Management Ruby Inventory

WorkOS
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  • WorkOS - The modern identity platform for B2B SaaS
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  • osTicket

    The osTicket open source ticketing system official project repository, for versions 1.8 and later

    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA.

  • GLPI

    GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.

    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA.

  • WorkOS

    The modern identity platform for B2B SaaS. The APIs are flexible and easy-to-use, supporting authentication, user identity, and complex enterprise features like SSO and SCIM provisioning.

  • Zammad

    Zammad is a web based open source helpdesk/customer support system

    https://zammad.org/ it cery customizable and has a fsitly good documentation

NOTE: The number of mentions on this list indicates mentions on common posts plus user suggested alternatives. Hence, a higher number means a more popular project.

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