osTicket
The osTicket open source ticketing system official project repository, for versions 1.8 and later (by osTicket)
Snipe IT
A free open source IT asset/license management system (by grokability)
| osTicket | Snipe IT | |
|---|---|---|
| 69 | 228 | |
| 3,450 | 12,446 | |
| 1.1% | 1.8% | |
| 8.4 | 10.0 | |
| 5 months ago | 5 days ago | |
| PHP | PHP | |
| GNU General Public License v3.0 only | GNU Affero General Public License v3.0 |
The number of mentions indicates the total number of mentions that we've tracked plus the number of user suggested alternatives.
Stars - the number of stars that a project has on GitHub. Growth - month over month growth in stars.
Activity is a relative number indicating how actively a project is being developed. Recent commits have higher weight than older ones.
For example, an activity of 9.0 indicates that a project is amongst the top 10% of the most actively developed projects that we are tracking.
Stars - the number of stars that a project has on GitHub. Growth - month over month growth in stars.
Activity is a relative number indicating how actively a project is being developed. Recent commits have higher weight than older ones.
For example, an activity of 9.0 indicates that a project is amongst the top 10% of the most actively developed projects that we are tracking.
osTicket
Posts with mentions or reviews of osTicket.
We have used some of these posts to build our list of alternatives
and similar projects. The last one was on 2025-05-19.
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6 Best Open-Source Ticketing Systems for 2025
🔗 GitHub: https://github.com/osTicket/osTicket
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The 50 best open-source alternatives to popular SaaS software
GitHub: osTicket GitHub Repository
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List of your reverse proxied services
OsTicket as Ticket System
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Ask HN: Helpdesk/ticketing software for small SaaS company
You can try osTicket https://osticket.com
The UI is very tho dated, but we're working on a rewrite with modern UI.
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Looking for a ticketing system
Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need.
- Affordable multi channel support ?
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Help tickets
we use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free.
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I would like to find a free software for tickets in my household
Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to write up a quick guide for installing osTicket specifically for whatever version of Ubuntu you're on, cause at least on Debian I had to go track down the requisite PHP version.
- Tailor, Cobbler, Repair Ticketing System Recommendations
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MSP opensource ticketing tool -ITSM
GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA.
Snipe IT
Posts with mentions or reviews of Snipe IT.
We have used some of these posts to build our list of alternatives
and similar projects. The last one was on 2023-12-05.
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Top 10 Cloud Asset Management Software for Modern Businesses [2025 Updated]
Snipe-IT is an open-source cloud asset management software that simplifies IT asset tracking for budget-conscious teams. Its clean interface and flexible hosting options make it a standout for organizations seeking cost-effective control over assets and licenses.
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How to Install Snipe-IT on Ubuntu 20.04
cd /var/www/ sudo git clone https://github.com/snipe/snipe-it.git cd snipe-it sudo cp .env.example .env
- Snipe-It: Open-Source IT Asset Management with License Tracking
- Snipe-It: Free Open Source IT Asset/License Management System
- Snipe-IT Free open source IT asset management
- Asset manager
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List of your reverse proxied services
Snipe-IT for Asset Management
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Inventory for Insurance Purposes?
At work I use snipeIT to manage our asset inventory, it's fairly quick to spin up with docker and it's quite customisable https://snipeitapp.com/
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Shelf – open-source asset management software
Another great open source asset management system to check out is Snipe-IT. https://github.com/snipe/snipe-it
I have used it for years both self hosted and with them hosting and it's been a great low cost solution for asset management.
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Asset Management for family?
If you like the IT method of asset management, then Snipe-IT is what you want. If you want something more inventory-y and parts-y, then check out PartKeepr or Inventree.
What are some alternatives?
When comparing osTicket and Snipe IT you can also consider the following projects:
Zammad - Zammad is a web based open source helpdesk/customer support system
OCS Inventory NG - OCS Inventory NG Agent for Windows
FreeScout - FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
GLPI - GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
Request Tracker - Request Tracker, an enterprise-grade issue tracking system
RackTables - RackTables current development repository