osTicket
The osTicket open source ticketing system official project repository, for versions 1.8 and later (by osTicket)
GLPI
GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing. (by glpi-project)
| osTicket | GLPI | |
|---|---|---|
| 69 | 78 | |
| 3,450 | 4,941 | |
| 1.1% | 3.0% | |
| 8.4 | 9.9 | |
| 5 months ago | 1 day ago | |
| PHP | PHP | |
| GNU General Public License v3.0 only | GNU General Public License v3.0 only |
The number of mentions indicates the total number of mentions that we've tracked plus the number of user suggested alternatives.
Stars - the number of stars that a project has on GitHub. Growth - month over month growth in stars.
Activity is a relative number indicating how actively a project is being developed. Recent commits have higher weight than older ones.
For example, an activity of 9.0 indicates that a project is amongst the top 10% of the most actively developed projects that we are tracking.
Stars - the number of stars that a project has on GitHub. Growth - month over month growth in stars.
Activity is a relative number indicating how actively a project is being developed. Recent commits have higher weight than older ones.
For example, an activity of 9.0 indicates that a project is amongst the top 10% of the most actively developed projects that we are tracking.
osTicket
Posts with mentions or reviews of osTicket.
We have used some of these posts to build our list of alternatives
and similar projects. The last one was on 2025-05-19.
-
6 Best Open-Source Ticketing Systems for 2025
🔗 GitHub: https://github.com/osTicket/osTicket
-
The 50 best open-source alternatives to popular SaaS software
GitHub: osTicket GitHub Repository
-
List of your reverse proxied services
OsTicket as Ticket System
-
Ask HN: Helpdesk/ticketing software for small SaaS company
You can try osTicket https://osticket.com
The UI is very tho dated, but we're working on a rewrite with modern UI.
-
Looking for a ticketing system
Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need.
- Affordable multi channel support ?
-
Help tickets
we use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free.
-
I would like to find a free software for tickets in my household
Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to write up a quick guide for installing osTicket specifically for whatever version of Ubuntu you're on, cause at least on Debian I had to go track down the requisite PHP version.
- Tailor, Cobbler, Repair Ticketing System Recommendations
-
MSP opensource ticketing tool -ITSM
GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA.
GLPI
Posts with mentions or reviews of GLPI.
We have used some of these posts to build our list of alternatives
and similar projects. The last one was on 2023-05-14.
-
Download GLPI 10.0.9 now! ⚠️
You can download the GLPI 10.0.9 archive on GitHub 💥 https://github.com/glpi-project/glpi/releases/download/10.0.9/glpi-10.0.9.tgz To know all the details 👉🏻 read our article about the new version⚡️https://glpi-project.org/glpi-10-0-9/
-
Company wants to use Salesforce as a ticketing system
You can do it for free actually if you are using O365 tools like planner and power automate :) It's not easy to do it from scratch, but i think you can find some good templates that people are created, this is just my opinion. Second option is open source ticketing system (Free too) and has more features - https://glpi-project.org/
-
GLPI receives new badges! 🤩
Start using GLPI now 👉🏻 https://glpi-project.org
-
MSP opensource ticketing tool -ITSM
GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA.
-
Tools and Parts Management Software
Not sure it is not too big, GLPI https://glpi-project.org/ can do that and much much more.
-
Need help picking a ticketing system
GLPI: Free self-hosted. Another "gets tons of love" and has expanded abilities through plugins, if that's your thing. Link
-
GLPI in numbers!
Ready to join the community? Go to our website and try demo (takes 2 minutes and does not require a credit card) 👉 https://glpi-project.org/
-
GLPI 10.0.7 is available! 🚀 Download it now!
We still maintain maintain the 9.5 branch for security fixes (until the 30th of June! Please, read more on our website) and we also release a new version for it: GLPI 9.5.13 archive 👉🏻 https://github.com/glpi-project/glpi/releases/download/9.5.13/glpi-9.5.13.tgz
- Need an open source software there i can store data
-
best opensource IT ticketing system
GLPI -> https://glpi-project.org
What are some alternatives?
When comparing osTicket and GLPI you can also consider the following projects:
Zammad - Zammad is a web based open source helpdesk/customer support system
Snipe IT - A free open source IT asset/license management system
FreeScout - FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
Request Tracker - Request Tracker, an enterprise-grade issue tracking system
OCS Inventory NG - OCS Inventory NG Agent for Windows