Request Tracker
OTRS
| Request Tracker | OTRS | |
|---|---|---|
| 3 | - | |
| 860 | 766 | |
| 1.7% | - | |
| 9.6 | 7.2 | |
| 1 day ago | over 3 years ago | |
| Perl | Perl | |
| GNU General Public License v3.0 only | GNU General Public License v3.0 or later |
Stars - the number of stars that a project has on GitHub. Growth - month over month growth in stars.
Activity is a relative number indicating how actively a project is being developed. Recent commits have higher weight than older ones.
For example, an activity of 9.0 indicates that a project is amongst the top 10% of the most actively developed projects that we are tracking.
Request Tracker
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Hello I have a quick question. I have started in a new company where I am the only IT Admin. Need advice on ticketing/call management system
https://github.com/bestpractical/rt - but i have to say, this is one area where investing really, really helps your productivity.
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Are people interested in using and contributing to an open-source software similar to Atlassian JIRA?
I would start by looking at RT https://github.com/bestpractical/rt
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Which ticket system do you use?
Request Tracker is pretty nice, and they don't charge by the user. Is open source and have paid support if the C-level's want/need that. They do either "cloud" hosting or you can host it yourself.
OTRS
We haven't tracked posts mentioning OTRS yet.
Tracking mentions began in Dec 2020.
What are some alternatives?
osTicket - The osTicket open source ticketing system official project repository, for versions 1.8 and later
Zammad - Zammad is a web based open source helpdesk/customer support system
MantisBT - Mantis Bug Tracker (MantisBT)
GLPI - GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
Bugzilla - Official repository for the Bugzilla bug tracking system. Report bugs to https://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla&format=__default__ . Main website:
Bumpy Booby - Simple, responsive and highly customizable PHP bug tracking system.
Cerb - Cerb brings order to a busy team inbox with bot powered email management and workflow automation. Used by thousands of teams for 15+ years. For production, use: https://github.com/cerb/cerb-release/
FreeScout - FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)