OTRS vs MantisBT

OTRS

((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality. (by OTRS)

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MantisBT

Mantis Bug Tracker (MantisBT) (by mantisbt)

Ticketing mantisbt PHP Bugtracker HacktoberFest

Source Code

mantisbt.org

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OTRS		MantisBT
	Project
-	Mentions	4
766	Stars	1,599
-	Growth	0.9%
7.2	Activity	9.6
over 3 years ago	Latest Commit	5 days ago
Perl	Language	PHP
GNU General Public License v3.0 or later	License	-

The number of mentions indicates the total number of mentions that we've tracked plus the number of user suggested alternatives.
Stars - the number of stars that a project has on GitHub. Growth - month over month growth in stars.
Activity is a relative number indicating how actively a project is being developed. Recent commits have higher weight than older ones.
For example, an activity of 9.0 indicates that a project is amongst the top 10% of the most actively developed projects that we are tracking.

OTRS

Posts with mentions or reviews of OTRS. We have used some of these posts to build our list of alternatives and similar projects.

We haven't tracked posts mentioning OTRS yet.
Tracking mentions began in Dec 2020.

MantisBT

Posts with mentions or reviews of MantisBT. We have used some of these posts to build our list of alternatives and similar projects. The last one was on 2023-01-20.

Alternative to Peppermint ticketing? (Simple and free)
4 projects | /r/selfhosted | 20 Jan 2023

I use https://mantisbt.org/ Mantis, no need of Docker
ticketing system
1 project | /r/selfhosted | 12 Dec 2022

MantisBT https://mantisbt.org/
Bug Tracker - Shared Hosting
1 project | /r/opensource | 1 Aug 2022

Perhaps Mantis Bug Tracker? Admittedly I've never installed/used it myself, but looks to be built using PHP so might work on shared hosting.
Free ticketing tool
3 projects | /r/selfhosted | 16 Mar 2022

We use MantisBT at work. Simple, just a trouble ticket tracker, no bells and whistles, which is exactly what we wanted (along with a REST API I was able to integrate it into the app so that users don't even have to open the site).

What are some alternatives?

When comparing OTRS and MantisBT you can also consider the following projects:

osTicket - The osTicket open source ticketing system official project repository, for versions 1.8 and later

Zammad - Zammad is a web based open source helpdesk/customer support system

GLPI - GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.

Flyspray - Flyspray Bug Tracking System

Request Tracker - Request Tracker, an enterprise-grade issue tracking system

Bugzilla - Official repository for the Bugzilla bug tracking system. Report bugs to https://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla&format=__default__ . Main website:

FreeScout - FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)

The Bug Genie - The Bug Genie is a friendly project management and issue tracking tool