OTRS VS FreeScout

Compare OTRS vs FreeScout and see what are their differences.

OTRS

((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality. (by OTRS)
Ticketing otrs Helpdesk Process Management ticket-system Webservice

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FreeScout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative) (by freescout-helpdesk)
Ticketing Php7 PHP Php8 Laravel Helpscout Helpdesk customer-support Support shared-mailboxes help-desk Zendesk osticket-alternative zendesk-alternative helpdesk-ticketing ticketing-system
Source Code
freescout.net
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OTRS FreeScout
- 33
766 2,620
- -
7.2 9.7
over 3 years ago 3 days ago
Perl PHP
GNU General Public License v3.0 or later GNU Affero General Public License v3.0
The number of mentions indicates the total number of mentions that we've tracked plus the number of user suggested alternatives.
Stars - the number of stars that a project has on GitHub. Growth - month over month growth in stars.
Activity is a relative number indicating how actively a project is being developed. Recent commits have higher weight than older ones.
For example, an activity of 9.0 indicates that a project is amongst the top 10% of the most actively developed projects that we are tracking.

OTRS

Posts with mentions or reviews of OTRS. We have used some of these posts to build our list of alternatives and similar projects.

We haven't tracked posts mentioning OTRS yet.
Tracking mentions began in Dec 2020.

FreeScout

Posts with mentions or reviews of FreeScout. We have used some of these posts to build our list of alternatives and similar projects. The last one was on 2023-05-22.

What are some alternatives?

When comparing OTRS and FreeScout you can also consider the following projects:

osTicket - The osTicket open source ticketing system official project repository, for versions 1.8 and later

Zammad - Zammad is a web based open source helpdesk/customer support system

GLPI - GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.

outline-wiki-docker-compose - Installation and docker compose to self host outline wiki: https://www.getoutline.com/

Request Tracker - Request Tracker, an enterprise-grade issue tracking system

trudesk - :coffee: :seedling: Trudesk is an open-source help desk/ticketing solution.

MantisBT - Mantis Bug Tracker (MantisBT)

OpenSupports - OpenSupports is a simple and beautiful open source ticket system

Bugzilla - Official repository for the Bugzilla bug tracking system. Report bugs to https://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla&format=__default__ . Main website:

Cachet - 🚦 The open-source status page system.

OTRS vs osTicket FreeScout vs osTicket OTRS vs Zammad FreeScout vs Zammad OTRS vs GLPI FreeScout vs outline-wiki-docker-compose OTRS vs Request Tracker FreeScout vs trudesk OTRS vs MantisBT FreeScout vs OpenSupports OTRS vs Bugzilla FreeScout vs Cachet