OTRS
Request Tracker
OTRS | Request Tracker | |
---|---|---|
- | 3 | |
766 | 860 | |
- | 1.7% | |
7.2 | 9.6 | |
over 3 years ago | 1 day ago | |
Perl | Perl | |
GNU General Public License v3.0 or later | GNU General Public License v3.0 only |
Stars - the number of stars that a project has on GitHub. Growth - month over month growth in stars.
Activity is a relative number indicating how actively a project is being developed. Recent commits have higher weight than older ones.
For example, an activity of 9.0 indicates that a project is amongst the top 10% of the most actively developed projects that we are tracking.
OTRS
We haven't tracked posts mentioning OTRS yet.
Tracking mentions began in Dec 2020.
Request Tracker
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Hello I have a quick question. I have started in a new company where I am the only IT Admin. Need advice on ticketing/call management system
https://github.com/bestpractical/rt - but i have to say, this is one area where investing really, really helps your productivity.
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Are people interested in using and contributing to an open-source software similar to Atlassian JIRA?
I would start by looking at RT https://github.com/bestpractical/rt
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Which ticket system do you use?
Request Tracker is pretty nice, and they don't charge by the user. Is open source and have paid support if the C-level's want/need that. They do either "cloud" hosting or you can host it yourself.
What are some alternatives?
osTicket - The osTicket open source ticketing system official project repository, for versions 1.8 and later
Zammad - Zammad is a web based open source helpdesk/customer support system
GLPI - GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
MantisBT - Mantis Bug Tracker (MantisBT)
Bugzilla - Official repository for the Bugzilla bug tracking system. Report bugs to https://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla&format=__default__ . Main website:
Bumpy Booby - Simple, responsive and highly customizable PHP bug tracking system.
FreeScout - FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
Cerb - Cerb brings order to a busy team inbox with bot powered email management and workflow automation. Used by thousands of teams for 15+ years. For production, use: https://github.com/cerb/cerb-release/