FreeScout
Request Tracker
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| FreeScout | Request Tracker | |
|---|---|---|
| 33 | 3 | |
| 2,620 | 858 | |
| - | 2.9% | |
| 9.7 | 9.6 | |
| 6 days ago | 4 days ago | |
| PHP | Perl | |
| GNU Affero General Public License v3.0 | GNU General Public License v3.0 only |
Stars - the number of stars that a project has on GitHub. Growth - month over month growth in stars.
Activity is a relative number indicating how actively a project is being developed. Recent commits have higher weight than older ones.
For example, an activity of 9.0 indicates that a project is amongst the top 10% of the most actively developed projects that we are tracking.
FreeScout
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Yet another hepdesk ticket post...
I think FreeScout is going to be something to consider.
- An open-source ticketing system
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IT Pro Tuesday #251 - Git UI, Fiber Training, Infosec News & More
FreeScout is an open-source, self-hosted version of HelpScout that offers complete privacy and control through a PHP/MySQL application that's easy to deploy. This powerful-yet-lightweight help desk and shared inbox can serve as a nice free alternative to Zendesk/HelpScout for providing efficient customer support. troubleshootmertr recommends it "for ticketing."
- Ticketing system recommendations
- Free open source ticketing system I can keep safe offline.
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Best IT ticketing management system out there
I know this gets some hate for not being "pure" open source, but I'm a massive fan of FreeScout (https://freescout.net/). The core is open source, with add-ons you can purchase (one-time purchase per domain).
- Implement a real ticket system, a basic one or none for a tiny company with one admin?
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Self-hosting Standard Notes on a Synology NAS for end-to-end encrypted notes and files
For a good open source/self hosted software project, please see https://freescout.net/
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Self-Hosted Team-Email (like Missive, Spark, Front)
I have some traction using https://freescout.net/ after Missive was getting too expensive, and it works very well....
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Selfhosted Website with forms and pricing
FreeScout has a live demo
Request Tracker
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Hello I have a quick question. I have started in a new company where I am the only IT Admin. Need advice on ticketing/call management system
https://github.com/bestpractical/rt - but i have to say, this is one area where investing really, really helps your productivity.
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Are people interested in using and contributing to an open-source software similar to Atlassian JIRA?
I would start by looking at RT https://github.com/bestpractical/rt
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Which ticket system do you use?
Request Tracker is pretty nice, and they don't charge by the user. Is open source and have paid support if the C-level's want/need that. They do either "cloud" hosting or you can host it yourself.
What are some alternatives?
osTicket - The osTicket open source ticketing system official project repository, for versions 1.8 and later
Zammad - Zammad is a web based open source helpdesk/customer support system
outline-wiki-docker-compose - Installation and docker compose to self host outline wiki: https://www.getoutline.com/
OTRS - ((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality.
trudesk - :coffee: :seedling: Trudesk is an open-source help desk/ticketing solution.
MantisBT - Mantis Bug Tracker (MantisBT)
OpenSupports - OpenSupports is a simple and beautiful open source ticket system
Bugzilla - Official repository for the Bugzilla bug tracking system. Report bugs to https://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla&format=__default__ . Main website:
Cachet - 🚦 The open-source status page system.
Bumpy Booby - Simple, responsive and highly customizable PHP bug tracking system.