Bugzilla VS Request Tracker

If it were not for the defective mounting of the E2 stepper motor and the out of square of the gantry I would keep this solidly built SV04. I would replace the magnetic printing surface immediately and after the year warranty replace the mother board with the appropriate Big Tree Tech 8 channel board available and configure standard Marlin IDEX firmware or even go Klipper for the fundamentals of the printer appear that they can provide Klipper speeds. However even though I could see the Solvol support team means well and they reply to my emails reasonably quickly, they do not appear to have the English language skills necessary to understand the gantry and stepper motor mounting problem. That, and they have a primitive email support infrastructure that even caused one Sovol team member to believe that I was asking for support for a SV06 not a SV04. Sovol support would be vastly improved if they simply install a Mozilla Bugzilla.

Bugzilla

Bugzilla. The list of Bugzilla users.

Bugzilla - Not bad, but I hate the support style this should be 'dev' oriented

While many projects these days choose to take reports of issues alongside where their code is hosted, some prefer to use an open source or third-party solution, such as Bugzilla or Trac. Wherever a project takes reports of issues and discusses them, making it very clear where community members should report current issues makes it an easier experience for them. As a side benefit, it lowers costs for maintainers by reducing the amount of redirection they need to do.

Would Bugzilla or Flyspray work? Both are free. Sounds like what you're after is basically a ticketing system/issue tracker. Both self-hosted. Both are generally designed for software defects etc but can be configured with any task type, severity etc.

Could it have been Bugzilla?

It says "next generation bugzilla". Are Bugzilla developers doing a big redesign? or rewrite? or what? Why is it "next generation" and in a separate repository to https://github.com/bugzilla/bugzilla?

And they are often free, yet intended for big projects and at a very professional level. Two I have experience with (as a user) are https://www.bugzilla.org/ and https://www.redmine.org/

https://github.com/bestpractical/rt - but i have to say, this is one area where investing really, really helps your productivity.

I would start by looking at RT https://github.com/bestpractical/rt

Request Tracker is pretty nice, and they don't charge by the user. Is open source and have paid support if the C-level's want/need that. They do either "cloud" hosting or you can host it yourself.