FreeScout
Tracks
FreeScout | Tracks | |
---|---|---|
33 | 9 | |
2,634 | 1,162 | |
- | 0.2% | |
9.7 | 7.7 | |
7 days ago | 3 months ago | |
PHP | Ruby | |
GNU Affero General Public License v3.0 | GNU General Public License v3.0 only |
Stars - the number of stars that a project has on GitHub. Growth - month over month growth in stars.
Activity is a relative number indicating how actively a project is being developed. Recent commits have higher weight than older ones.
For example, an activity of 9.0 indicates that a project is amongst the top 10% of the most actively developed projects that we are tracking.
FreeScout
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Yet another hepdesk ticket post...
I think FreeScout is going to be something to consider.
- An open-source ticketing system
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IT Pro Tuesday #251 - Git UI, Fiber Training, Infosec News & More
FreeScout is an open-source, self-hosted version of HelpScout that offers complete privacy and control through a PHP/MySQL application that's easy to deploy. This powerful-yet-lightweight help desk and shared inbox can serve as a nice free alternative to Zendesk/HelpScout for providing efficient customer support. troubleshootmertr recommends it "for ticketing."
- Ticketing system recommendations
- Free open source ticketing system I can keep safe offline.
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Best IT ticketing management system out there
I know this gets some hate for not being "pure" open source, but I'm a massive fan of FreeScout (https://freescout.net/). The core is open source, with add-ons you can purchase (one-time purchase per domain).
- Implement a real ticket system, a basic one or none for a tiny company with one admin?
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Self-hosting Standard Notes on a Synology NAS for end-to-end encrypted notes and files
For a good open source/self hosted software project, please see https://freescout.net/
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Self-Hosted Team-Email (like Missive, Spark, Front)
I have some traction using https://freescout.net/ after Missive was getting too expensive, and it works very well....
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Selfhosted Website with forms and pricing
FreeScout has a live demo
Tracks
- Ask HN: I Need a Calendar App
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What to do app do you use?
Tracks https://www.getontracks.org/
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Where can I learn industry standards on MSP tech-time tracking?
The "single ticket per client per month" sounds interesting. However, I use something called tracks to manage anything that isn't client related.
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Phabricator replacement? | Or OpenProject alternative? | issue tracking/code
Tracks - Not a bug tracker
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Looking for simple ToDo List (Docker)
https://www.getontracks.org/ - No mobile friendly view.
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Who Uses To-Do Lists?
The most useful aspect of my to-do list system is that one of my monitors acts as a bit of a dashboard where my events in my calendar and items from my to-do list are written to the current wallpaper using Imagemagick. (Along with a five day weather forecast, my children's school time-tables and a bit of other stuff.)
This way, the info is always visible (when I'm not using that monitor for anything else) so easy to look at at a glance.
One of my to-do lists is simply a text file in Dropbox (so I can also edit it from my phone when not at home). I can also open it fast with a simple key-press on my computer. It tends to be the spot where, as soon as I think of something I have to do, I'll open that file, write a line for it and save it. Then I know it is out of my head and I don't have to worry about trying to remember it any more.
The other to-do list I use is Tracks[0] running in a Docker container. This is used for more organised to-dos and particularly things that I have to do at a future date (currently my must far-flung to-do is for 2026). Things that are to be done down the track I'll also add a show-from date to (either on the day or a little before) so they they're not visible on the main page. I don't need to see them, and doing so only wastes brain cycles when reviewing the current list.
Items in either a particular category, or are visible with a due date get merged in with the calendar for the next seven days and display with their own high-lighting on my wallpaper/dashboard.
Been using this more-or-less for quite a few years now and feel it works quite well. I do have grandiose thoughts of moving to using Taskwarrior as I do have the occasional Trello board or Jira project I wouldn't mind integrating into a holistic miasma, but I would still like a good web interface similar to Tracks to visualise and triage. Could not find something I was comfortable with last I looked.
[0] https://www.getontracks.org/
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Help with installing TracksApp, Windows if possible?
That was here:https://github.com/TracksApp/tracks/blob/v2.5.1/doc/installation.md
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Looking for a Trello self hosted alternative
Personal, look into Tracks (https://www.getontracks.org/)
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What are some lesser known services that have made your life better?
Tracks - Getting Things Done (todo list) program written in Rails - https://www.getontracks.org/
What are some alternatives?
osTicket - The osTicket open source ticketing system official project repository, for versions 1.8 and later
Wekan - The Open Source kanban (built with Meteor). Keep variable/table/field names camelCase. For translations, only add Pull Request changes to wekan/i18n/en.i18n.json , other translations are done at https://app.transifex.com/wekan/wekan only.
Zammad - Zammad is a web based open source helpdesk/customer support system
myTinyTodo - Fork from mytinytodo.net
outline-wiki-docker-compose - Installation and docker compose to self host outline wiki: https://www.getoutline.com/
Kanboard - Kanban project management software
trudesk - :coffee: :seedling: Trudesk is an open-source help desk/ticketing solution.
Restyaboard - Trello like kanban board. Based on Restya platform.
OpenSupports - OpenSupports is a simple and beautiful open source ticket system
Nullboard - Nullboard is a minimalist kanban board, focused on compactness and readability.
OTRS - ((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality.
focalboard - Focalboard is an open source, self-hosted alternative to Trello, Notion, and Asana.