Znuny
Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. (by znuny)
Request Tracker
Request Tracker, an enterprise-grade issue tracking system (by bestpractical)
Znuny | Request Tracker | |
---|---|---|
1 | 4 | |
308 | 860 | |
3.2% | 2.0% | |
9.4 | 9.6 | |
4 days ago | 6 days ago | |
Perl | Perl | |
GNU General Public License v3.0 only | GNU General Public License v3.0 only |
The number of mentions indicates the total number of mentions that we've tracked plus the number of user suggested alternatives.
Stars - the number of stars that a project has on GitHub. Growth - month over month growth in stars.
Activity is a relative number indicating how actively a project is being developed. Recent commits have higher weight than older ones.
For example, an activity of 9.0 indicates that a project is amongst the top 10% of the most actively developed projects that we are tracking.
Stars - the number of stars that a project has on GitHub. Growth - month over month growth in stars.
Activity is a relative number indicating how actively a project is being developed. Recent commits have higher weight than older ones.
For example, an activity of 9.0 indicates that a project is amongst the top 10% of the most actively developed projects that we are tracking.
Znuny
Posts with mentions or reviews of Znuny.
We have used some of these posts to build our list of alternatives
and similar projects. The last one was on 2023-04-01.
-
best opensource IT ticketing system
Znuny Fork of OTRS community edition
Request Tracker
Posts with mentions or reviews of Request Tracker.
We have used some of these posts to build our list of alternatives
and similar projects. The last one was on 2022-09-07.
-
I don't want to fill out your contact form
> Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email.
This list is missing the classic, and still excellent, Request Tracker.
https://bestpractical.com/request-tracker
https://github.com/bestpractical/rt
(I have no affiliation, and I’ve only ever interacted with it from the request-submitting side. But it’s always been straightforward and rock-solid, and it’s worth something the the same system has worked continuously for apparently 20 years. And it’s flexible enough that I once worked with a small institution that wired up Request Tracker for submitting jobs to a large-format printer.)
-
Hello I have a quick question. I have started in a new company where I am the only IT Admin. Need advice on ticketing/call management system
https://github.com/bestpractical/rt - but i have to say, this is one area where investing really, really helps your productivity.
-
Are people interested in using and contributing to an open-source software similar to Atlassian JIRA?
I would start by looking at RT https://github.com/bestpractical/rt
-
Which ticket system do you use?
Request Tracker is pretty nice, and they don't charge by the user. Is open source and have paid support if the C-level's want/need that. They do either "cloud" hosting or you can host it yourself.