What to recommend to a client who needs to move beyond email?

This page summarizes the projects mentioned and recommended in the original post on /r/msp
Ticketing Automation Collaboration Email PHP

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  • Cerb

    Cerb brings order to a busy team inbox with bot powered email management and workflow automation. Used by thousands of teams for 15+ years. For production, use: https://github.com/cerb/cerb-release/

    • Perhaps something like Cerberus? (https://cerb.ai/)

  • osTicket

    The osTicket open source ticketing system official project repository, for versions 1.8 and later

    • Not sure it will totally work depending on how their "flow" is but OsTicket (https://osticket.com/) might work.

  • WorkOS

    The modern identity platform for B2B SaaS. The APIs are flexible and easy-to-use, supporting authentication, user identity, and complex enterprise features like SSO and SCIM provisioning.

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NOTE: The number of mentions on this list indicates mentions on common posts plus user suggested alternatives. Hence, a higher number means a more popular project.

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