What to recommend to a client who needs to move beyond email?

This page summarizes the projects mentioned and recommended in the original post on reddit.com/r/msp

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  • Cerb

    Cerb brings order to a busy team inbox with bot powered email management and workflow automation. Used by thousands of teams for 15+ years. For production, use: https://github.com/cerb/cerb-release/

    Perhaps something like Cerberus? (https://cerb.ai/)

  • osTicket

    The osTicket open source ticketing system official project repository, for versions 1.8 and later

    Not sure it will totally work depending on how their "flow" is but OsTicket (https://osticket.com/) might work.

  • SonarLint

    Deliver Cleaner and Safer Code - Right in Your IDE of Choice!. SonarLint is a free and open source IDE extension that identifies and catches bugs and vulnerabilities as you code, directly in the IDE. Install from your favorite IDE marketplace today.

NOTE: The number of mentions on this list indicates mentions on common posts plus user suggested alternatives. Hence, a higher number means a more popular project.

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