The Bug Genie vs OTRS

The Bug Genie

The Bug Genie is a friendly project management and issue tracking tool (by thebuggenie)

Software Development Project Management

Source Code

thebuggenie.com

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((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality. (by OTRS)

Ticketing otrs Helpdesk Process Management ticket-system Webservice

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The Bug Genie		OTRS
	Project
-	Mentions	-
461	Stars	766
0.0%	Growth	-
0.0	Activity	7.2
about 1 year ago	Latest Commit	over 3 years ago
PHP	Language	Perl
Mozilla Public License 2.0	License	GNU General Public License v3.0 or later

The number of mentions indicates the total number of mentions that we've tracked plus the number of user suggested alternatives.
Stars - the number of stars that a project has on GitHub. Growth - month over month growth in stars.
Activity is a relative number indicating how actively a project is being developed. Recent commits have higher weight than older ones.
For example, an activity of 9.0 indicates that a project is amongst the top 10% of the most actively developed projects that we are tracking.

The Bug Genie

Posts with mentions or reviews of The Bug Genie. We have used some of these posts to build our list of alternatives and similar projects.

We haven't tracked posts mentioning The Bug Genie yet.
Tracking mentions began in Dec 2020.

OTRS

Posts with mentions or reviews of OTRS. We have used some of these posts to build our list of alternatives and similar projects.

We haven't tracked posts mentioning OTRS yet.
Tracking mentions began in Dec 2020.

What are some alternatives?

When comparing The Bug Genie and OTRS you can also consider the following projects:

MantisBT - Mantis Bug Tracker (MantisBT)

osTicket - The osTicket open source ticketing system official project repository, for versions 1.8 and later

Gogs - Gogs is a painless self-hosted Git service

Zammad - Zammad is a web based open source helpdesk/customer support system

Redmine - Mirror of redmine code source - Official Subversion repository is at https://svn.redmine.org/redmine - contact: @vividtone or maeda (at) farend (dot) jp

GLPI - GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.

Bugzilla - Official repository for the Bugzilla bug tracking system. Report bugs to https://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla&format=__default__ . Main website:

Request Tracker - Request Tracker, an enterprise-grade issue tracking system

Cerb - Cerb brings order to a busy team inbox with bot powered email management and workflow automation. Used by thousands of teams for 15+ years. For production, use: https://github.com/cerb/cerb-release/

OpenProject - OpenProject is the leading open source project management software.