OTRS VS Request Tracker

Compare OTRS vs Request Tracker and see what are their differences.

OTRS

((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality. (by OTRS)
Ticketing otrs Helpdesk Process Management ticket-system Webservice

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Request Tracker

Request Tracker, an enterprise-grade issue tracking system (by bestpractical)
Ticketing Perl ticketing-system customer-support support-tools Support issue-tracker issue-management issue-tracking-system Helpdesk helpdesk-ticketing ticket-management Project Management Asset Management bug-tracker Workflow
Source Code
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OTRS Request Tracker
0 3
766 850
- 2.0%
7.2 9.5
over 3 years ago 5 days ago
Perl Perl
GNU General Public License v3.0 or later GNU General Public License v3.0 only
The number of mentions indicates the total number of mentions that we've tracked plus the number of user suggested alternatives.
Stars - the number of stars that a project has on GitHub. Growth - month over month growth in stars.
Activity is a relative number indicating how actively a project is being developed. Recent commits have higher weight than older ones.
For example, an activity of 9.0 indicates that a project is amongst the top 10% of the most actively developed projects that we are tracking.

OTRS

Posts with mentions or reviews of OTRS. We have used some of these posts to build our list of alternatives and similar projects.

We haven't tracked posts mentioning OTRS yet.
Tracking mentions began in Dec 2020.

Request Tracker

Posts with mentions or reviews of Request Tracker. We have used some of these posts to build our list of alternatives and similar projects. The last one was on 2022-09-07.

What are some alternatives?

When comparing OTRS and Request Tracker you can also consider the following projects:

osTicket - The osTicket open source ticketing system official project repository, for versions 1.8 and later

Zammad - Zammad is a web based open source helpdesk/customer support system

GLPI - GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.

MantisBT - Mantis Bug Tracker (MantisBT)

Bugzilla - Official repository for the Bugzilla bug tracking system. Report bugs to https://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla&format=__default__ . Main website:

FreeScout - FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)

Cerb - Cerb brings order to a busy team inbox with bot powered email management and workflow automation. Used by thousands of teams for 15+ years. For production, use: https://github.com/cerb/cerb-release/

Bumpy Booby - Simple, responsive and highly customizable PHP bug tracking system.

OTRS vs osTicket Request Tracker vs osTicket OTRS vs Zammad OTRS vs GLPI Request Tracker vs Zammad OTRS vs MantisBT OTRS vs Bugzilla OTRS vs FreeScout OTRS vs Cerb Request Tracker vs MantisBT Request Tracker vs Bugzilla Request Tracker vs Bumpy Booby