selfhosted-apps-docker VS osTicket

Heres documentation how I run mine. You need to learn a bit of docker, but its easy.

Heres the way I deployed it in docker using S6 image. Maybe try that if theres a change.

WD=/opt/rustdesk #rm $WD/ -R mkdir -p $WD/{setup,data,web} cd $WD/setup cat << 'EOF' >docker-compose.yaml version: '3.7' #Links #https://hub.docker.com/r/rustdesk/rustdesk-server/tags #https://rustdesk.com/docs/en/self-host/rustdesk-server-oss/docker/ #https://github.com/DoTheEvo/selfhosted-apps-docker/tree/master/rustdesk #https://github.com/rustdesk/rustdesk-server#s6-overlay-based-images #https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/relay/ #https://rustdesk.com/docs/en/dev/build/web/ services: rustdesk_server: container_name: rustdesk_server hostname: rustdesk_server image: ${SERVER_IMAGE} # network_mode: host networks: - rustdesk_net ports: - 21115:21115 - 21116:21116 - 21116:21116/udp - 21117:21117 - 21118:21118 - 21119:21119 volumes: - type: bind source: /opt/rustdesk/data/ target: /data environment: - 'TZ=${TZ}' - 'RELAY=${RELAY}' - 'ENCRYPTED_ONLY=${ENCRYPTED_ONLY}' - 'KEY_PUB=${KEY_PUB}' - 'KEY_PRIV=${KEY_PRIV}' rustdesk_web: container_name: rustdesk_web hostname: rustdesk_web image: pmietlicki/rustdesk-web-client:latest # network_mode: host networks: - rustdesk_net ports: - 5000:5000 volumes: #docker cp rustdesk_web:/app . #sed -i -e 's/supportdesk.itportaal.nl/sub.domain.com/g' ./app/build/web/main.dart.js #sed -i -e 's/OvYPJS8I5xV+d6sx3a7Ce9TVakfKdT3Zy3T7C1jjx+A=/PUBKEY/g' ./app/build/web/main.dart.js - type: bind source: /opt/rustdesk/web/app/ target: /app - type: bind source: /opt/rustdesk/data/ target: /root environment: - 'TZ=${TZ}' networks: rustdesk_net: driver: bridge EOF

I tested several reverse proxy setups, the one I like the best is Caddy for its simplicity while being very feature rich. Here is a guide with examples how to setup Caddy. It includes even monitoring who connects from where.

I used plain wireguard on dockerhost for a while, now I am running wg-easy.

This guide could be useful.

Here is some basic setup to get the idea.

This repo should generally be useful, there is speedrun to hosting shit in docker in it...

This is bookstack compose I use.

prometheus + grafana + loki for monitoring, this could help

OsTicket as Ticket System

You can try osTicket https://osticket.com

The UI is very tho dated, but we're working on a rewrite with modern UI.

Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need.

we use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free.

Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to write up a quick guide for installing osTicket specifically for whatever version of Ubuntu you're on, cause at least on Debian I had to go track down the requisite PHP version.

GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA.

Have a look at https://github.com/osTicket/osTicket