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I use org-ref, ebib, citeproc.el, and some a few other packages. I'm excited to see what features org-cite brings and the author of org-ref, John Kitchin has already started working on an org-ref-cite package, which I'm hoping will allow for the same workflow but better support for exporting with non-latex backends.
Yes, I do use a citation manager. I've used Zotero with BibLatex export in the past, but now use ebib directly inside Emacs (and which directly reads and writes Bib(La)tex). Pandoc's use of CSL for citation styling is really convenient, and mostly works great. I wasn't so sure if I could format citations and references just as easily using org-export.
Originally, org-ref focused on exporting through latex, and as such that is what it is best at, but you can get pretty good results using other backends too. For word, I wrote an exporter based off an Kitchin's own ox-word that exports the file to a tex file then calls pandoc to convert from tex to docx. Pandoc doesn't do a great job with cross-referencing in word so the exporter numbers figures, tables, and equations itself then hard-codes the references. They are no longer links but I don't think word supports that kind of linking anyway. The citations style is based off pandoc/citeproc. It's not important to me so I haven't played around with it much but I believe if you get the right style file (CSL) it should present the citations however you want.