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InfluxDB
Power Real-Time Data Analytics at Scale. Get real-time insights from all types of time series data with InfluxDB. Ingest, query, and analyze billions of data points in real-time with unbounded cardinality.
If that doesn't work, then yeah, RMA it. I forgot if there was a firmware update waiting on my unit when I used it. But there was an update for the software to control the RGB lighting. I don't recommend using that though. The community-made, Rangoli is much better.
NOTE:
The number of mentions on this list indicates mentions on common posts plus user suggested alternatives.
Hence, a higher number means a more popular project.
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HELP: RK-H81
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Introducing Rangoli: open-source cross platform alternative to RK software. You can now control your rk keyboards from Linux and Mac OS alongside windows