DOCSIS Downstream Errors

• gping

  13 10,289 8.5 Rust

  Ping, but with a graph

This sounds similar to what I had in our neighborhood. Turned out there was damage on the wire up on the pole, and it started disconnecting at the break point as the wire heated up during the day and would reconnect normal as it cooled in the evening until the next day as the sun came up around 8-10am. I was able to monitor and graph the lost packets and within the terminal with https://github.com/orf/gping during the worst time period. You may go in to test at the wrong time of day and find no damaged wire but try going during the heat up time of day. Ask customers when the worst time is. I’m not a technician but a customer who happens to do IT work. I finally got a good lead tech from the cable provider to check the cable at just the right time of day and they found the break in the cable. There also was a lot of noise in the signal in general at certain frequencies. Our neighborhood now has perfect internet :D

• InfluxDB

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