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InfluxDB
Power Real-Time Data Analytics at Scale. Get real-time insights from all types of time series data with InfluxDB. Ingest, query, and analyze billions of data points in real-time with unbounded cardinality.
Consider using MTR (software) towards the actual end-point of the SIP connection to get a combination of traceroute and ping which will be much more revealing. This will also allow you to quickly identify if the problem is local to your equipment or somewhere along the path. Consider allowing her to join a Google Conference from Teams to determine if it is provider related. Yes, port mirroring and wire shark is the gold standard and will display the "answer" on your screen quickly but it requires skills to know what to analyze, look at and how to interpret the data.