Our great sponsors
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tacticalrmm
Discontinued A remote monitoring & management tool, built with Django, Vue and Go. [Moved to: https://github.com/amidaware/tacticalrmm] (by wh1te909)
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osTicket
The osTicket open source ticketing system official project repository, for versions 1.8 and later
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InfluxDB
Power Real-Time Data Analytics at Scale. Get real-time insights from all types of time series data with InfluxDB. Ingest, query, and analyze billions of data points in real-time with unbounded cardinality.
I did locate a brilliant Open Source RMM - tacticalRMM (https://github.com/wh1te909/tacticalrmm, https://wh1te909.github.io/tacticalrmm/) which I have now been using for quite a while and this works great for remote control and monitoring. Plus they have a fairly active Discord Server for support and discussion.
For ticketing, we use osTicket (https://osticket.com/). Just spin up a Linux VM with LAMP Stack and Postfix for sending emails and you're all set.