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I'm running VS Code from a flatpak on Ubuntu 18.04.6. Here are the contents of the about box:
I wonder if it could be that you two are using Flatpak (or Snap). I've never heard of this issue before, but in general there are lots of little problems like this with the Flatpak/Snap packages. I would highly recommend you to try the native versions available from the official site (the .deb packages automatically install Microsoft's VSCode APT repo for easy future updates).