Need help picking a ticketing system

This page summarizes the projects mentioned and recommended in the original post on /r/sysadmin

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  • BookStack

    A platform to create documentation/wiki content built with PHP & Laravel

  • Feel like notion is better suited for personal notes but I've only ever used it on my own. For documentation and knowledge I feel like https://www.bookstackapp.com/ could be quite cool

  • UVDesk

    UVdesk Opensource Community Helpdesk Project built for all to make a Full Ticketing Support System along with many more other features.

  • UVDesk: Free self-hosted, cheap hosting options. Seems pretty robust for the cost Link

  • InfluxDB

    Power Real-Time Data Analytics at Scale. Get real-time insights from all types of time series data with InfluxDB. Ingest, query, and analyze billions of data points in real-time with unbounded cardinality.

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  • Snipe IT

    A free open source IT asset/license management system

  • SnipeIT: Free if self-hosted, with cheap hosting available. It gets tons of love, and the support with the paid version is on point. Link

  • osTicket

    The osTicket open source ticketing system official project repository, for versions 1.8 and later

  • OSTicket: Free self-hosted, paid options available. It gets tons of love around the interwebs and for good reason. Link

  • GLPI

    GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.

  • GLPI: Free self-hosted. Another "gets tons of love" and has expanded abilities through plugins, if that's your thing. Link

  • WorkOS

    The modern identity platform for B2B SaaS. The APIs are flexible and easy-to-use, supporting authentication, user identity, and complex enterprise features like SSO and SCIM provisioning.

    WorkOS logo
NOTE: The number of mentions on this list indicates mentions on common posts plus user suggested alternatives. Hence, a higher number means a more popular project.

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