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SurveyJS
Open-Source JSON Form Builder to Create Dynamic Forms Right in Your App. With SurveyJS form UI libraries, you can build and style forms in a fully-integrated drag & drop form builder, render them in your JS app, and store form submission data in any backend, inc. PHP, ASP.NET Core, and Node.js.
I'm surprised to see you used Mongo (https://github.com/AllQuietApp/MongoQueueing#what-about-rabb...) after all the replies in this thread citing "delivery reliability"
What did you find that made NoSQL a good fit for tracking incidents and escalations?
Grafana OnCall is an OSS alternative (with a cloud offering) that works great out of the box if you are using Grafana/Grafana Alerting for monitoring your systems and want to have a pager-like system with phone/SMS/telegram integrations + it's own app. Best of all, it's self-hostable as well, which keeps me completely in control of my infra.
https://github.com/grafana/oncall
Frustrated by expensive per-seat pricing and unfriendly contract terms, we looked for PagerDuty alternatives and found a fantastic open-source project called Uptime Kuma: https://github.com/louislam/uptime-kuma
Uptime Kuma is one of the few open-source projects that feels like a commercial product: polished user experience, frequent release cadence, and a rich set of features including monitoring PostgreSQL servers, Docker containers, and so much more. Its list of supported notification services is so long that I don't even recognize half of the options available. Truly impressive.
Side note and shameless plug… We love Uptime Kuma so much that we made it one of the cornerstone applications provided by Fortressa, which we think of as the “App Store for Open Source”: https://fortressa.com/