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Sherpadesk is more than just ticketing. It looks nice. If you're looking for a simple ticketing solution, check out- https://www.opensupports.com/
You know I was thinking of using akounting - https://akaunting.com/ It's FOSS but then I looked at their support options which we couldn't afford at the time when we launched our business - a little less than a year ago.
NOTE:
The number of mentions on this list indicates mentions on common posts plus user suggested alternatives.
Hence, a higher number means a more popular project.