When users never use the features they asked for

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  • parsemail

    Hanami fork of https://github.com/DusanKasan/parsemail

    So I want to share a story about user asking for a feature then not using it.

    I run an email forwarding services(https://hanami.run) basically you add your domains in and add some records.

    We had this one heavy users who has like hundreds of domains. So our UI isn't design for that. Who has hundreds of domains? So they approach and asked us for a way to organize those domains into a hierarchy structure.

    All good.

    They are paid our highest tier ($30 per month) so we prioritize the requests and work on it.

    2 days later that same user downgrade to the lowest plan and delete all of their hundred of domains...

    That complicated features remain unused to nowadays...

  • SonarQube

    Continuous Inspection

    Sonarqube has, among other things, code duplication detection, where it detects very similar, but slightly different blocks of code.

    It's not a silver bullet though.


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