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UVDesk
UVdesk Opensource Community Helpdesk Project built for all to make a Full Ticketing Support System along with many more other features.
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InfluxDB
Power Real-Time Data Analytics at Scale. Get real-time insights from all types of time series data with InfluxDB. Ingest, query, and analyze billions of data points in real-time with unbounded cardinality.
If you need a more help desk type system there's osTicket as suggested or UVdesk.
I think you're looking for a CRM not a CMS. There's SuiteCRM and EspoCRM.
NOTE:
The number of mentions on this list indicates mentions on common posts plus user suggested alternatives.
Hence, a higher number means a more popular project.