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Hello HN,
Seven years ago, I complained about Salesforce on HN. Somebody said: "one day, someone will do better". That stuck and today we're trying to be that “someone” with my co-founders Thomas (design) and Charles (eng like me).
Our company is called Twenty and our repo is here: https://github.com/twentyhq/twenty
We want to fix two issues: most CRMs aren't enjoyable to use and they often clash with engineering teams.
YC encouraged us to launch early. What you see now is about two months' worth of feature development. Our tool only does a small part of what big CRM players offer, but we focused on providing a great user experience on the basics, instead of spreading ourselves thin across a vast range of features and delivering them half-heartedly. Plus, we've found that many small companies like the product as it is because they don't need all the complex stuff.
Once we have covered the basics, we’ll soon be working on three big features:
I mentioned it in another comment but Odoo is one of the best example of how open source could help us build that ecosystem. It has allowed them to work with a network of web agencies that customize and implement their solution
Product surface is huge indeed! That's why we're only starting with a small/focused piece.
[1] https://github.com/odoo/odoo
Odoo is very successful but it's different because it's an ERP so CRM is only a small part of what they do. They tend do do a lot of things so can't do all of them very well.
[1] https://github.com/salesagility/SuiteCRM
We use Espo (https://www.espocrm.com/) and while it's not the most "shiny object" ever it gets the job done relatively ok for our small team
We are unsure about the right license to use, so this is a great feedback. We had a MIT license one week ago that we know that we cannot hold on long term and we felt we were lying to the community by keeping an MIT license and changing it in one year.
By using AGPL, we feel it's the right level of restriction. It's the license used by Metabase for example (https://github.com/metabase/metabase) that many companies use internally.
Also missing these app builders, both of which are open source but offer managed hosting:
* Budibase https://budibase.com