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> Telegram isn't great for having an overarching place for everyone to join with siloed discussions for sub-categories of discussion.
Just want to point out that they fixed this, it's possible to create Topics once the channel's community reaches 200 users.
Though this probably isn't what most users want for a support channel. Having one place to go is simpler then a community with a dozen company meme channels that you have no interest in seeing.
> Matrix (https://matrix.org/) is pretty bad when you get to using it. It works, but the QOL isn't up to Discord's level.
It goes to hell if you make the mistake of enabling E2EE for channels since the key exchange bogs it down and only a few clients support encrypted message search. Otherwise, yeah the Element clients have pretty bad UX especially when comparing to Telegram. Some other clients like Nheko improve on it but don't cover the full set of features, so while I'm a user of Matrix I find it hard to continue to recommend Matrix over chat ecosystems with better usability.
We've started mirroring our Discord to the web using https://www.answeroverflow.com/
You could roll your own equivalent but AnswerFlow has some nice features and handles issues around consent nicely.
If you're starting a Discord then I'd strongly recommend stating upfront that you might mirror content to another location even if you're not doing it now - it makes it a lot easier than doing so further down the line.
A better solution would be to not use Discord but friction, push-back from my colleagues on alternatives and a fear of fragmenting the community made this the best option for us.
Gitter seems to have moved to being a Matrix instance (or maybe it always has? it didn't look like Matrix when I used it circa 2016), but matrix feels half-baked and is just a bunch of hacks put together. For example
- Can't "mark all as read" on a space. probably because rooms within a space are only tangentially related,
- No custom emojis or sticker packs (their proposal for this is to create rooms to house custom emojis/sticker packs[0])
Not a great bet to go to keybase with the Zoom acquisition https://news.ycombinator.com/item?id=28814210
0: https://github.com/matrix-org/matrix-spec-proposals/pull/195...
In my opinion LLM based document search tools such as OSS Quivr may be better suited for documentation search for startups.
A highly customed Quivr with one of the 'Open Source LLMs' may provides great 'semantic search' for product documentation.
https://github.com/StanGirard/quivr