The APIs are flexible and easy-to-use, supporting authentication, user identity, and complex enterprise features like SSO and SCIM provisioning. Learn more →
Top 23 Support Open-Source Projects
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InfluxDB
Power Real-Time Data Analytics at Scale. Get real-time insights from all types of time series data with InfluxDB. Ingest, query, and analyze billions of data points in real-time with unbounded cardinality.
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FreeScout
FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
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Helpy
Helpy is a modern, open source helpdesk customer support application. Features include knowledgebase, community discussions and support tickets integrated with email.
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django-helpdesk
A Django application to manage tickets for an internal helpdesk. Formerly known as Jutda Helpdesk.
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WorkOS
The modern identity platform for B2B SaaS. The APIs are flexible and easy-to-use, supporting authentication, user identity, and complex enterprise features like SSO and SCIM provisioning.
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Znuny
Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
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nspace.hu-soundshift
Sound Shift for iRacing is software that provides audio cues for gear selection, brake force and rev limit. All can be adjusted and even muted if you don't want all cues. This service contains its own Sound Shift files for iRacing users to download and use for their installation. Especially useful when new cars enter the service.
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SaaSHub
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Project mention: ERPNext: Free and Open Source Enterprise Resource Planning | news.ycombinator.com | 2023-10-07
Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/
I think FreeScout is going to be something to consider.
Project mention: Launch HN: Twenty.com (YC S23) – open-source CRM | news.ycombinator.com | 2023-07-19We use Espo (https://www.espocrm.com/) and while it's not the most "shiny object" ever it gets the job done relatively ok for our small team
Project mention: Display glitch with Chromium based browsers (Chrome, Edge, and Brave) | /r/pop_os | 2023-07-11System76 customers can get personal support at https://support.system76.com/
Project mention: Show HN: Auth0 OSS alternative Ory Kratos now with passwordless and SMS support | news.ycombinator.com | 2024-02-22Gotcha. We definitely don't have fine granularity around when MFA is required (open issue here: https://github.com/FusionAuth/fusionauth-issues/issues/2285 ).
Other than that I'd suggest putting a page in front of our login pages with the domain logic, and modeling each set of emails as either an application, organization or tenant, depending on the specific features you need.
Either way, hope you find the right solution for your needs!
Project mention: What's one app you are hosting that you unexpectedly find yourself using frequently? | /r/selfhosted | 2023-08-11FireflyIII: Keep track of your personal spendings. Can be largely automated using the autoimporter and Nordigen to retrieve your banking transactions. Rules can be used to classify your transactions and provide usefull insights
NOTE:
The open source projects on this list are ordered by number of github stars.
The number of mentions indicates repo mentiontions in the last 12 Months or
since we started tracking (Dec 2020).
Support related posts
- Display glitch with Chromium based browsers (Chrome, Edge, and Brave)
- Show HN: Android Chat SDK for Customer Support
- How I wrote my own Smart Home software
- Need advice on creating a chatbot using ML and NLP
- An open-source ticketing system
- Conversational AI is Taking Over: We Called It
- Microstutters (var spikes) make me want to quit the game
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A note from our sponsor - WorkOS
workos.com | 23 Apr 2024
Index
What are some of the best open-source Support projects? This list will help you:
| Project | Stars | |
|---|---|---|
| 1 | ERPNext | 16,847 |
| 2 | Zammad | 4,069 |
| 3 | FreeScout | 2,611 |
| 4 | Helpy | 2,327 |
| 5 | django-helpdesk | 1,496 |
| 6 | EspoCRM | 1,502 |
| 7 | trudesk | 1,192 |
| 8 | OpenSupports | 863 |
| 9 | Request Tracker | 856 |
| 10 | project-management | 514 |
| 11 | Znuny | 303 |
| 12 | docs | 299 |
| 13 | Dynamic Support | 263 |
| 14 | SupportDocs | 155 |
| 15 | eventum | 151 |
| 16 | KChat | 137 |
| 17 | react-native-zendesk-chat | 127 |
| 18 | fusionauth-issues | 88 |
| 19 | RemoteSupportTool | 75 |
| 20 | Kommunicate Live Chat SDK | 69 |
| 21 | docker | 68 |
| 22 | support | 46 |
| 23 | nspace.hu-soundshift | 38 |
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