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Top 23 Helpdesk Open-Source Projects
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GLPI
GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
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InfluxDB
Power Real-Time Data Analytics at Scale. Get real-time insights from all types of time series data with InfluxDB. Ingest, query, and analyze billions of data points in real-time with unbounded cardinality.
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chaskiq
A full featured Live Chat, Support & Marketing platform, alternative to Intercom, Drift, Crisp, etc from cience.com
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FreeScout
FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
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Helpy
Helpy is a modern, open source helpdesk customer support application. Features include knowledgebase, community discussions and support tickets integrated with email.
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WorkOS
The modern identity platform for B2B SaaS. The APIs are flexible and easy-to-use, supporting authentication, user identity, and complex enterprise features like SSO and SCIM provisioning.
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django-helpdesk
A Django application to manage tickets for an internal helpdesk. Formerly known as Jutda Helpdesk.
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Znuny
Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
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formcreator
GLPI Plugin Formcreator (DOWNLOAD : https://github.com/pluginsGLPI/formcreator/releases)
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SaaSHub
SaaSHub - Software Alternatives and Reviews. SaaSHub helps you find the best software and product alternatives
Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/
You can download the GLPI 10.0.9 archive on GitHub 💥 https://github.com/glpi-project/glpi/releases/download/10.0.9/glpi-10.0.9.tgz To know all the details 👉🏻 read our article about the new version⚡️https://glpi-project.org/glpi-10-0-9/
Project mention: ⚡ Chaskiq, the self-hosted live chat, releases version 2.0.0 ⚡ | /r/selfhosted | 2023-04-24We are thrilled to announce the release of Chaskiq 2.0, a major milestone for our open-source live chat and messaging system. This update marks the successful migration of our text editor, Dante.
I think FreeScout is going to be something to consider.
https://github.com/miroslavpejic85/p2p P2P Remote Desktop - Portable, No Configuration or Installation Needed.
Hey, I would like to have your advices on the architecture I build to deploy a Generative AI Chatbot on GCP. The Architecture diagram is in the README of this Git repository: https://github.com/BastinFlorian/RAG-on-GCP-with-VertexAI Is there better tools that can be used to simplify the deployment and increase bot performance ? Can DialogFlow and K8S be useful ?
NOTE:
The open source projects on this list are ordered by number of github stars.
The number of mentions indicates repo mentiontions in the last 12 Months or
since we started tracking (Dec 2020).
Helpdesk related posts
- An open-source ticketing system
- MSP opensource ticketing tool -ITSM
- Selfhosted help ticket system with Oauth2 or LDAP
- Implement a real ticket system, a basic one or none for a tiny company with one admin?
- Self hosted/Docker for Inventory and Monitoring (spiceworks alternative)
- Any selfhosted tool to replace Intercom/Tidio/Zendesk?
- Open Source Ticketing / Change Management Software
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A note from our sponsor - InfluxDB
www.influxdata.com | 23 Apr 2024
Index
What are some of the best open-source Helpdesk projects? This list will help you:
| Project | Stars | |
|---|---|---|
| 1 | Zammad | 4,069 |
| 2 | GLPI | 3,806 |
| 3 | chaskiq | 2,906 |
| 4 | FreeScout | 2,611 |
| 5 | gerev | 2,601 |
| 6 | Helpy | 2,327 |
| 7 | p2p | 2,092 |
| 8 | peppermint | 1,571 |
| 9 | django-helpdesk | 1,496 |
| 10 | trudesk | 1,192 |
| 11 | OpenSupports | 863 |
| 12 | Request Tracker | 856 |
| 13 | iTop | 745 |
| 14 | project-management | 514 |
| 15 | Znuny | 303 |
| 16 | docker-freescout | 197 |
| 17 | help-desk | 186 |
| 18 | formcreator | 167 |
| 19 | SupportDocs | 155 |
| 20 | pytanis | 24 |
| 21 | kb-support | 23 |
| 22 | RAG-on-GCP-with-VertexAI | 17 |
| 23 | websco | 3 |
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