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Top 18 customer-support Open-Source Projects
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chatwoot
Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc. 🔥💬
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Project mention: Linen.dev – Building a chat app with Elixir and NextJS | news.ycombinator.com | 2023-06-27
The best language for the task at hand, when presented with time constraints, is the one that you already know well. OP said in the article that they authored Papercups [1]. Adopting Elixir for a websocket-push service makes a lot of sense, then. However, why don't you learn Elixir, some OTP, and then reconsider that question? You could be missing out.
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SurveyJS
Open-Source JSON Form Builder to Create Dynamic Forms Right in Your App. With SurveyJS form UI libraries, you can build and style forms in a fully-integrated drag & drop form builder, render them in your JS app, and store form submission data in any backend, inc. PHP, ASP.NET Core, and Node.js.
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UVDesk
UVdesk Opensource Community Helpdesk Project built for all to make a Full Ticketing Support System along with many more other features.
UVDesk: Free self-hosted, cheap hosting options. Seems pretty robust for the cost Link
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Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/
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FreeScout
FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
I think FreeScout is going to be something to consider.
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Project mention: Launch HN: Twenty.com (YC S23) – open-source CRM | news.ycombinator.com | 2023-07-19
We use Espo (https://www.espocrm.com/) and while it's not the most "shiny object" ever it gets the job done relatively ok for our small team
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obsei
Obsei is a low code AI powered automation tool. It can be used in various business flows like social listening, AI based alerting, brand image analysis, comparative study and more .
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WorkOS
The modern identity platform for B2B SaaS. The APIs are flexible and easy-to-use, supporting authentication, user identity, and complex enterprise features like SSO and SCIM provisioning.
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Project mention: Looking for queue management systems – alternative to turnly | /r/selfhosted | 2023-05-02
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Znuny
Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
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Project mention: Show HN: Real-time video clone trained on 100h of Sam Altman startup content | news.ycombinator.com | 2024-04-15
Very cool app, if anyone wants to try the FOSS alternative to this check out Ragdoll Studio - https://github.com/bennyschmidt/ragdoll-studio
Create anyone you want based on a list of documents (URLs), chat with them, have them create images in their style, tell stories, etc.
(runs open models with Ollama, Stable Diffusion, etc. not OpenAI)
I would be curious what Sam Altmans people make, you can share characters here: https://ragdoll-studio.vercel.app
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hostmario
Host Mario is the ultimate web hosting automation solution. Manage billing, support, and sales with ease. Expand your hosting services and grow your business. User-friendly interface and powerful features.Demo is rolling out at https://www.hostingsewa.com | https://login.hostmario.com
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chatbees-chat-widget
Add a chat widget for your website in minutes. Customize it for your need, and only pay for the usage.
Project mention: Show HN: Add a custom chat widget to your website in minutes | news.ycombinator.com | 2024-02-13 -
Chatclient.ai
Chatclient will help you with creating your own custom AI Chatbot based on your website and company data, just like ChatGPT. Seamlessly integrate it as a widget on your website. (by vikaskookna)
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InfluxDB
Power Real-Time Data Analytics at Scale. Get real-time insights from all types of time series data with InfluxDB. Ingest, query, and analyze billions of data points in real-time with unbounded cardinality.
NOTE:
The open source projects on this list are ordered by number of github stars.
The number of mentions indicates repo mentiontions in the last 12 Months or
since we started tracking (Dec 2020).
The latest post mention was on 2024-04-15.
customer-support related posts
- FOSS CRM Recommendations
- An open-source ticketing system
- Implement a real ticket system, a basic one or none for a tiny company with one admin?
- Hello I have a quick question. I have started in a new company where I am the only IT Admin. Need advice on ticketing/call management system
- Any selfhosted tool to replace Intercom/Tidio/Zendesk?
- Incoming email ticketing system options
- Show HN: Erxes – open-source Hubspot alternative
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A note from our sponsor - SurveyJS
surveyjs.io | 15 Apr 2024
Index
What are some of the best open-source customer-support projects? This list will help you:
| Project | Stars | |
|---|---|---|
| 1 | chatwoot | 18,451 |
| 2 | Papercups | 5,602 |
| 3 | UVDesk | 5,359 |
| 4 | Zammad | 4,056 |
| 5 | FreeScout | 2,600 |
| 6 | EspoCRM | 1,489 |
| 7 | obsei | 1,072 |
| 8 | OpenSupports | 862 |
| 9 | Request Tracker | 850 |
| 10 | turnly | 380 |
| 11 | Znuny | 300 |
| 12 | ragdoll-studio | 140 |
| 13 | Kommunicate Live Chat SDK | 69 |
| 14 | Kommunicate-iOS-SDK | 43 |
| 15 | supportportal | 24 |
| 16 | hostmario | 8 |
| 17 | chatbees-chat-widget | 1 |
| 18 | Chatclient.ai | 0 |
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