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Is it only one show this is happening for, or is it everything/most things? If it's only a subset of items, can you post the full media info (video/audio/subtitle format, either via Get Info or a third-party tool like MediaInfo)? Also, knowing what Plex is trying to do with the file when you play it at original quality would be helpful. The expanded Now Playing section of the dashboard should show you what's going on. Without that info it's hard to answer your questions, but in general,
Is your friend's Shield set to play original quality? It defaults to 2Mbps for remote connections, and has to be changed per-client. Outside of that, you would need to check the dashboard or Tautulli to see what Plex is doing with the file, or dig into the server logs to see why Plex is deciding to transcode.
Any NVIDIA card with NVDEC/NVENC should work, though the specific model will determine what codecs can be decoded (Plex encodes everything to H.264 when transcoding, which almost all cards support). The one downside of non-quadro cards is that most are limited to 3 concurrent encodes (see NVIDIA's support matrix here), so you have to manually patch your driver if you want to support more than 3 hardware-accelerated transcodes at the same time.
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