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Start from the bottom up. When a new device is added to the business resources make sure it's vetted by IT. Automate what you can (unit tests are handy. Like the user input naughty list )
But if you need a free tool for inventory, documentation and project management, I would advise to take a look at GLPI. It is an open source software, easy to setup, and comes also with a ticket system, for user Problems.
After that, get an instance of bookstack going, set it up to authenticate against your domain, set it up right the FIRST time. And then start documenting everything as you go. Set up a GOOD structure for your documentation FIRST, do NOT do this after the fact, as you are likely to kick it like a can down the road constantly.