Zammad VS Snipe IT

Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/

https://zammad.org/ it cery customizable and has a fsitly good documentation

Zammad, open-source, free (when self-hosted): https://zammad.org/. Also has a knowledge base for you to provide to your users.

The Redmine fork OpenProject (/r/openproject) is pretty okay for ticketing and Zammad is pretty neat too.

why don't you guys know Zammad? An open-source helpdesk platform which I am using smoothly.

A simple self-hosted one: https://zammad.org/

It's also on GitHub.

Snipe-IT for Asset Management

At work I use snipeIT to manage our asset inventory, it's fairly quick to spin up with docker and it's quite customisable https://snipeitapp.com/

Another great open source asset management system to check out is Snipe-IT. https://github.com/snipe/snipe-it

I have used it for years both self hosted and with them hosting and it's been a great low cost solution for asset management.

If you like the IT method of asset management, then Snipe-IT is what you want. If you want something more inventory-y and parts-y, then check out PartKeepr or Inventree.

We use SnipeIT

I very strongly disagree, use serial numbers if at all possible, set up Snipe-IT, and you'll never have to change labels again. As long as you are the one handling provisioning, repairs and such, or those who do is allowed access, you'll always know the location, status and ownership of everything in there.