Zammad
Zammad is a web based open source helpdesk/customer support system (by zammad)
FreeScout
FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative) (by freescout-help-desk)
| Zammad | FreeScout | |
|---|---|---|
| 54 | 36 | |
| 4,941 | 3,610 | |
| 1.5% | 2.5% | |
| 9.9 | 9.7 | |
| 7 days ago | 3 days ago | |
| Ruby | PHP | |
| GNU Affero General Public License v3.0 | GNU Affero General Public License v3.0 |
The number of mentions indicates the total number of mentions that we've tracked plus the number of user suggested alternatives.
Stars - the number of stars that a project has on GitHub. Growth - month over month growth in stars.
Activity is a relative number indicating how actively a project is being developed. Recent commits have higher weight than older ones.
For example, an activity of 9.0 indicates that a project is amongst the top 10% of the most actively developed projects that we are tracking.
Stars - the number of stars that a project has on GitHub. Growth - month over month growth in stars.
Activity is a relative number indicating how actively a project is being developed. Recent commits have higher weight than older ones.
For example, an activity of 9.0 indicates that a project is amongst the top 10% of the most actively developed projects that we are tracking.
Zammad
Posts with mentions or reviews of Zammad.
We have used some of these posts to build our list of alternatives
and similar projects. The last one was on 2025-05-19.
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6 Best Open-Source Ticketing Systems for 2025
🔗 GitHub: https://github.com/zammad/zammad
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Show HN: Libredesk – open-source customer support desk. Single binary app
I don't know how lightweight you're looking for, but you might also want to have a look at Zammad: https://github.com/zammad/zammad I worked with a self-hosted deployment of it before, and it was reasonably low-maintenance.
- The 50 best open-source alternatives to popular SaaS software
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An open-source ticketing system
Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/
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MSP opensource ticketing tool -ITSM
https://zammad.org/ it cery customizable and has a fsitly good documentation
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Ticketing system for internal IT team
Zammad, open-source, free (when self-hosted): https://zammad.org/. Also has a knowledge base for you to provide to your users.
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Jira Service Desk Alternative (Open Source ticketing tool)
The Redmine fork OpenProject (/r/openproject) is pretty okay for ticketing and Zammad is pretty neat too.
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Free Service Desk Software
why don't you guys know Zammad? An open-source helpdesk platform which I am using smoothly.
- Zugriff für ca. 20 Externe auf ein Postfach
- Minimalist Ticketing System
FreeScout
Posts with mentions or reviews of FreeScout.
We have used some of these posts to build our list of alternatives
and similar projects. The last one was on 2025-05-19.
-
6 Best Open-Source Ticketing Systems for 2025
🔗 Website: https://freescout.net/
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Show HN: Libredesk – open-source customer support desk. Single binary app
Surprised no one has mentioned FreeScout. It's a solid open-source helpdesk: https://freescout.net/.
They have cheap, one-time purchase plugins. Happy to pay a bit to keep the project sustainable.
I'd love to see an open-source Trello alternative that as well. There are a few out there, but nothing that seems actively maintained.
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I Created API Docs for 5 Open-source Projects Within 10 Minutes
Freescout: FreeScout is the super lightweight and powerful free open source help desk and shared inbox built with PHP (Laravel framework).
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Yet another hepdesk ticket post...
I think FreeScout is going to be something to consider.
- An open-source ticketing system
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IT Pro Tuesday #251 - Git UI, Fiber Training, Infosec News & More
FreeScout is an open-source, self-hosted version of HelpScout that offers complete privacy and control through a PHP/MySQL application that's easy to deploy. This powerful-yet-lightweight help desk and shared inbox can serve as a nice free alternative to Zendesk/HelpScout for providing efficient customer support. troubleshootmertr recommends it "for ticketing."
- Ticketing system recommendations
- Free open source ticketing system I can keep safe offline.
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Best IT ticketing management system out there
I know this gets some hate for not being "pure" open source, but I'm a massive fan of FreeScout (https://freescout.net/). The core is open source, with add-ons you can purchase (one-time purchase per domain).
- Implement a real ticket system, a basic one or none for a tiny company with one admin?
What are some alternatives?
When comparing Zammad and FreeScout you can also consider the following projects:
GLPI - GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
osTicket - The osTicket open source ticketing system official project repository, for versions 1.8 and later
OpenSupports - OpenSupports is a simple and beautiful open source ticket system
OTRS - ((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality.
Cachet - 🚦 Cachet, the open-source, self-hosted status page system.