Cerb
FreeScout
Our great sponsors
Cerb | FreeScout | |
---|---|---|
6 | 33 | |
47 | 2,620 | |
- | - | |
0.0 | 9.7 | |
over 3 years ago | 3 days ago | |
PHP | PHP | |
GNU General Public License v3.0 or later | GNU Affero General Public License v3.0 |
Stars - the number of stars that a project has on GitHub. Growth - month over month growth in stars.
Activity is a relative number indicating how actively a project is being developed. Recent commits have higher weight than older ones.
For example, an activity of 9.0 indicates that a project is amongst the top 10% of the most actively developed projects that we are tracking.
Cerb
-
Ticket & Project Management (Solo)
I always suggest cerb. It is customizable and the developers are very responsive for giving out help. It has Project Management built in and is free if you host it yourself for under 3 seats last I looked. You can link any object to any other object so you can link tickets the way you want. You can also have tickets as one of your Project Board objects that you move around.
- Looking for a ticket system for a very small business
-
Ticket system
Cerb.ai
-
What to recommend to a client who needs to move beyond email?
Perhaps something like Cerberus? (https://cerb.ai/)
-
Atera ticketing enhancement request: Create our own ticket statuses
One of the ticketing application we used in the past (cerberus helpdesk) had a field you could update called "Next step" which was showing up in the ticket list view. You could put a short description such as "waiting for cabling company to pull new cat6 on May 10th", or "Need to contact datacenter support". So you could tell the precise status of each ticket just by looking at the ticket list.
-
Ticketing systems
We use cerb.ai - definitely has a learning curve and takes some configuration to get it up and running, but after that it works really well and the developers are very responsive (as well as good about keeping it up-to-date). Not as big a name as others, but I recommend because of the flexibility and versatility.
FreeScout
-
Yet another hepdesk ticket post...
I think FreeScout is going to be something to consider.
- An open-source ticketing system
-
IT Pro Tuesday #251 - Git UI, Fiber Training, Infosec News & More
FreeScout is an open-source, self-hosted version of HelpScout that offers complete privacy and control through a PHP/MySQL application that's easy to deploy. This powerful-yet-lightweight help desk and shared inbox can serve as a nice free alternative to Zendesk/HelpScout for providing efficient customer support. troubleshootmertr recommends it "for ticketing."
- Ticketing system recommendations
- Free open source ticketing system I can keep safe offline.
-
Best IT ticketing management system out there
I know this gets some hate for not being "pure" open source, but I'm a massive fan of FreeScout (https://freescout.net/). The core is open source, with add-ons you can purchase (one-time purchase per domain).
- Implement a real ticket system, a basic one or none for a tiny company with one admin?
-
Self-hosting Standard Notes on a Synology NAS for end-to-end encrypted notes and files
For a good open source/self hosted software project, please see https://freescout.net/
-
Self-Hosted Team-Email (like Missive, Spark, Front)
I have some traction using https://freescout.net/ after Missive was getting too expensive, and it works very well....
-
Selfhosted Website with forms and pricing
FreeScout has a live demo
What are some alternatives?
OTRS - ((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality.
osTicket - The osTicket open source ticketing system official project repository, for versions 1.8 and later
Request Tracker - Request Tracker, an enterprise-grade issue tracking system
Zammad - Zammad is a web based open source helpdesk/customer support system
outline-wiki-docker-compose - Installation and docker compose to self host outline wiki: https://www.getoutline.com/
The Bug Genie - The Bug Genie is a friendly project management and issue tracking tool
trudesk - :coffee: :seedling: Trudesk is an open-source help desk/ticketing solution.
OpenSupports - OpenSupports is a simple and beautiful open source ticket system
Brimir
Cachet - 🚦 The open-source status page system.