Cerb
Cerb brings order to a busy team inbox with bot powered email management and workflow automation. Used by thousands of teams for 15+ years. For production, use: https://github.com/cerb/cerb-release/ (by wgm)
Bugzilla
Official repository for the Bugzilla bug tracking system. Report bugs to https://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla&format=__default__ . Main website: (by bugzilla)
Our great sponsors
Cerb | Bugzilla | |
---|---|---|
6 | 10 | |
47 | 630 | |
- | 1.6% | |
0.0 | 6.0 | |
over 3 years ago | 17 days ago | |
PHP | Perl | |
GNU General Public License v3.0 or later | Mozilla Public License 2.0 |
The number of mentions indicates the total number of mentions that we've tracked plus the number of user suggested alternatives.
Stars - the number of stars that a project has on GitHub. Growth - month over month growth in stars.
Activity is a relative number indicating how actively a project is being developed. Recent commits have higher weight than older ones.
For example, an activity of 9.0 indicates that a project is amongst the top 10% of the most actively developed projects that we are tracking.
Stars - the number of stars that a project has on GitHub. Growth - month over month growth in stars.
Activity is a relative number indicating how actively a project is being developed. Recent commits have higher weight than older ones.
For example, an activity of 9.0 indicates that a project is amongst the top 10% of the most actively developed projects that we are tracking.
Cerb
Posts with mentions or reviews of Cerb.
We have used some of these posts to build our list of alternatives
and similar projects. The last one was on 2021-12-17.
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Ticket & Project Management (Solo)
I always suggest cerb. It is customizable and the developers are very responsive for giving out help. It has Project Management built in and is free if you host it yourself for under 3 seats last I looked. You can link any object to any other object so you can link tickets the way you want. You can also have tickets as one of your Project Board objects that you move around.
- Looking for a ticket system for a very small business
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Ticket system
Cerb.ai
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What to recommend to a client who needs to move beyond email?
Perhaps something like Cerberus? (https://cerb.ai/)
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Atera ticketing enhancement request: Create our own ticket statuses
One of the ticketing application we used in the past (cerberus helpdesk) had a field you could update called "Next step" which was showing up in the ticket list view. You could put a short description such as "waiting for cabling company to pull new cat6 on May 10th", or "Need to contact datacenter support". So you could tell the precise status of each ticket just by looking at the ticket list.
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Ticketing systems
We use cerb.ai - definitely has a learning curve and takes some configuration to get it up and running, but after that it works really well and the developers are very responsive (as well as good about keeping it up-to-date). Not as big a name as others, but I recommend because of the flexibility and versatility.
Bugzilla
Posts with mentions or reviews of Bugzilla.
We have used some of these posts to build our list of alternatives
and similar projects. The last one was on 2023-05-07.
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My first week with my SV04
If it were not for the defective mounting of the E2 stepper motor and the out of square of the gantry I would keep this solidly built SV04. I would replace the magnetic printing surface immediately and after the year warranty replace the mother board with the appropriate Big Tree Tech 8 channel board available and configure standard Marlin IDEX firmware or even go Klipper for the fundamentals of the printer appear that they can provide Klipper speeds. However even though I could see the Solvol support team means well and they reply to my emails reasonably quickly, they do not appear to have the English language skills necessary to understand the gantry and stepper motor mounting problem. That, and they have a primitive email support infrastructure that even caused one Sovol team member to believe that I was asking for support for a SV06 not a SV04. Sovol support would be vastly improved if they simply install a Mozilla Bugzilla.
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For people who got into software in the 80's or 90's: how did you do bug reporting before Jira?
Bugzilla
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Whats your favorite ticketing system?
Bugzilla. The list of Bugzilla users.
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Phabricator replacement? | Or OpenProject alternative? | issue tracking/code
Bugzilla - Not bad, but I hate the support style this should be 'dev' oriented
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How to empower your open source users and contributors
While many projects these days choose to take reports of issues alongside where their code is hosted, some prefer to use an open source or third-party solution, such as Bugzilla or Trac. Wherever a project takes reports of issues and discusses them, making it very clear where community members should report current issues makes it an easier experience for them. As a side benefit, it lowers costs for maintainers by reducing the amount of redirection they need to do.
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Web-Based Task Management Platform With Intake Form (Jira Alternatives?)
Would Bugzilla or Flyspray work? Both are free. Sounds like what you're after is basically a ticketing system/issue tracker. Both self-hosted. Both are generally designed for software defects etc but can be configured with any task type, severity etc.
- Free STL File Queue Software?
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Looking for a simple Bug Tracking software
Could it have been Bugzilla?
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Why does KDE have bug tracking in bugs.kde.org and not invent.kde.org?
It says "next generation bugzilla". Are Bugzilla developers doing a big redesign? or rewrite? or what? Why is it "next generation" and in a separate repository to https://github.com/bugzilla/bugzilla?
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What sorcery is this? Why do my machines randomly idle with full inputs and empty outputs? Are power switches bugged?
And they are often free, yet intended for big projects and at a very professional level. Two I have experience with (as a user) are https://www.bugzilla.org/ and https://www.redmine.org/
What are some alternatives?
When comparing Cerb and Bugzilla you can also consider the following projects:
OTRS - ((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality.
osTicket - The osTicket open source ticketing system official project repository, for versions 1.8 and later
Request Tracker - Request Tracker, an enterprise-grade issue tracking system
Flyspray - Flyspray Bug Tracking System
The Bug Genie - The Bug Genie is a friendly project management and issue tracking tool
Zammad - Zammad is a web based open source helpdesk/customer support system
Brimir
MantisBT - Mantis Bug Tracker (MantisBT)