Cerb
Brimir
Our great sponsors
| Cerb | Brimir | |
|---|---|---|
| 6 | - | |
| 47 | 1,416 | |
| - | - | |
| 0.0 | 0.0 | |
| over 3 years ago | - | |
| PHP | Ruby | |
| GNU General Public License v3.0 or later | - |
Stars - the number of stars that a project has on GitHub. Growth - month over month growth in stars.
Activity is a relative number indicating how actively a project is being developed. Recent commits have higher weight than older ones.
For example, an activity of 9.0 indicates that a project is amongst the top 10% of the most actively developed projects that we are tracking.
Cerb
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Ticket & Project Management (Solo)
I always suggest cerb. It is customizable and the developers are very responsive for giving out help. It has Project Management built in and is free if you host it yourself for under 3 seats last I looked. You can link any object to any other object so you can link tickets the way you want. You can also have tickets as one of your Project Board objects that you move around.
- Looking for a ticket system for a very small business
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Ticket system
Cerb.ai
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What to recommend to a client who needs to move beyond email?
Perhaps something like Cerberus? (https://cerb.ai/)
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Atera ticketing enhancement request: Create our own ticket statuses
One of the ticketing application we used in the past (cerberus helpdesk) had a field you could update called "Next step" which was showing up in the ticket list view. You could put a short description such as "waiting for cabling company to pull new cat6 on May 10th", or "Need to contact datacenter support". So you could tell the precise status of each ticket just by looking at the ticket list.
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Ticketing systems
We use cerb.ai - definitely has a learning curve and takes some configuration to get it up and running, but after that it works really well and the developers are very responsive (as well as good about keeping it up-to-date). Not as big a name as others, but I recommend because of the flexibility and versatility.
Brimir
We haven't tracked posts mentioning Brimir yet.
Tracking mentions began in Dec 2020.
What are some alternatives?
OTRS - ((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality.
Zammad - Zammad is a web based open source helpdesk/customer support system
Request Tracker - Request Tracker, an enterprise-grade issue tracking system
osTicket - The osTicket open source ticketing system official project repository, for versions 1.8 and later
The Bug Genie - The Bug Genie is a friendly project management and issue tracking tool
OpenSupports - OpenSupports is a simple and beautiful open source ticket system
MantisBT - Mantis Bug Tracker (MantisBT)
Bugzilla - Official repository for the Bugzilla bug tracking system. Report bugs to https://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla&format=__default__ . Main website: