Cachet VS osTicket

4. Cachet

Runs on Cachet https://cachethq.io/ Can be linked to monitoring systems like zabbix & nagios

Hi, just discovered OneUptime project from this post. Seems to be a promising solution. I was looking for something that combines Cachet with something like Uptime Kuma, for users at work to have services status overview and alerting.

https://cachethq.io/ allows this I think

Just did a write up on Cachet (code) -- would love to know what other people are using

As of September 2022 it's still actively maintained. Which is why we've chosen to recommend this project over other popular open source alternatives such as Staytus, Cachet or Statusfy.

Cachet

OsTicket as Ticket System

You can try osTicket https://osticket.com

The UI is very tho dated, but we're working on a rewrite with modern UI.

Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need.

we use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free.

Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to write up a quick guide for installing osTicket specifically for whatever version of Ubuntu you're on, cause at least on Debian I had to go track down the requisite PHP version.

GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA.

Have a look at https://github.com/osTicket/osTicket